Ianna
(01) What it is
Where your business talks to its customers — and understands what happened.
Every message your business gets lands in one place. An agent answers with what it knows about you —your catalogue, your prices, the way you speak— and your team takes over whenever it wants. Nothing said gets lost: it stays, so you know what people ask, what sells, and where things stall.
(02) When someone writes
- 01
It arrives
By WhatsApp, by Telegram, by whatever. Ianna knows the person by their channel, not by their phone number, and saves the message before doing anything with it. If the same notice arrives twice, it gets answered once.
- 02
It waits
People don't write a paragraph: they write three messages in a row. Ianna holds on for a few seconds and reads them together, the way a person would. Three messages are one answer, not three.
- 03
It answers
With your things, not with stock phrases. Every business sets up its own agent, with its own name and its own way of treating people. And every channel can have its own.
- 04
You take over
Whenever you want, you write. The agent steps aside and the customer doesn't notice the change. What your team writes is signed with their name, so it's clear who said what.
(03) It isn't just the inbox
The conversation is the door, not the product. Everything a business needs to know about itself comes through it — and that is what Ianna is built to do.
An agent that knows you
With your catalogue and your own fields. Every business decides what it keeps about its contacts and what its agent should know.
Quote without leaving the chat[in progress]
So that the answer to «how much would that be?» is a real price, built from your catalogue, and not a «let me get back to you».
The numbers, clear[in progress]
What was quoted, what closed, and what got away. The money that runs through your conversations, counted.
What keeps repeating[in progress]
What they always ask, when they write, where sales fall through. What is already in your messages and nobody reads.
Automations[in progress]
So one answer sets off the next thing: notify someone, book it, log it, charge it. Without anyone copying and pasting.
Connected to what you already use[in progress]
Your everyday tools, talking to the conversation instead of living apart from it.
[in progress] means exactly that: designed and on the way, not sold as done. Anything without the mark works today.
(04) Where they write you
WhatsAppTelegram
InstagramMessengerEmailChat on your site
Above, the ones already delivering messages; below, the ones coming. Your number and your accounts stay yours: Ianna is only authorised to attend them, and you can take that away whenever you want.
(05) Who it's for
For the business where answering in time is the sale.
The first two are real customers, not examples: an industrial park selling warehouses and plots, and a business renting event halls. Two different trades, the same need — someone asks on WhatsApp on a Saturday and nobody answers until Monday.
(06) Who makes it
- Company
- ALICK ASOCIADOS ARQUITECTOS, S.A. de C.V.
- Address
- Calle Hidalgo 2035, Col. Obispado
64060 Monterrey, Nuevo León, México - Contact
- hola@ianna.chat
- Product
- Ianna — customer messaging platform. app.ianna.chat